FAQs

Frequently Asked Questions (FAQ)

1. What is the Ember Points Loyalty Program?
Our Ember Points program rewards you for every purchase and action you take on our website. You can earn points by placing orders, following us on social media, and celebrating milestones like your birthday. These points can be redeemed for discounts on future purchases!

2. How can I earn Ember Points?
You can earn Ember Points by:

  • Placing an Order: Earn 1 Ember Point for every $1 spent.

  • Signing Up: Get 200 Ember Points just for creating an account.

  • Social Media Engagement: Earn points by liking or sharing our pages on Facebook, Instagram, X (formerly Twitter), and TikTok.

  • Celebrating Your Birthday: Receive 200 Ember Points on your special day!

3. How do I redeem my Ember Points?
Once you accumulate enough Ember Points, you can redeem them for discounts on your next purchase. Here's how:

  • $25 Off Coupon: 500 Ember Points

  • $50 Off Coupon: 1,000 Ember Points

  • $75 Off Coupon: 1,500 Ember Points

  • $100 Off Coupon: 2,000 Ember Points
    Simply go to the checkout page, and your available discounts will be applied automatically.

4. How can I sign up for the Ember Points program?
Signing up for the Ember Points program is easy! Simply scroll to the bottom left corner of your screen, where you'll find the Rewards section. Click on it to create your free account and start earning points right away. Here is also a link for your convenience.

5. Do Ember Points expire?
No, your Ember Points never expire. You can accumulate them over time and redeem them whenever you’re ready!

6. What sizes do your products come in?
We offer a wide range of sizes to fit different body types and preferences. Sizes vary by product, so please check the size guide on each product page for accurate measurements.

7. How do I know what size to choose?
Each product page includes a detailed size chart to help you choose the best fit. If you’re unsure, feel free to contact our customer support team for personalized assistance.

8. How can I track my order?
You can easily track your order by visiting the Track My Order section on our website. Simply enter your tracking number to see the latest updates on your package's status and location.

9. Can I change or cancel my order?
We process orders quickly, so once your order is confirmed, we are unable to make changes or cancel it. However, if you need to make changes, please contact our support team right away, and we’ll do our best to help.

10. Do you offer free shipping?
We currently offer free shipping on orders over $75. For orders below this threshold, shipping fees are calculated at checkout based on your location.

11. Can I return or exchange an item?
Yes! If your item is not a final sale item, you can return or exchange it within 14 days of receiving your order. To initiate a return or exchange, simply visit our Return Portal and follow the instructions. Final sale items are not eligible for returns or exchanges.

12. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us here. We’re here to help!